Syntra Protocol — Privacy Policy

Who We Are

Syntra Protocol ("we," "us," or "our") operates at syntraprotocol.com. Our contact email is ivan@syntraprotocol.com. This Privacy Policy describes how we collect, use, and protect information when you visit our website or purchase our products.

Information We Collect

We collect information you provide directly to us, including:

Email address (provided voluntarily during the quiz or at checkout)
Name and payment information (provided at checkout, processed by Stripe)
Quiz responses (answered anonymously; we collect aggregated scoring data)
SMS opt-in consent (when voluntarily provided at checkout)

We also collect certain information automatically when you visit our site, including IP address, browser type, pages visited, and referring URLs through standard web analytics tools.

Meta Pixel Disclosure

This website uses the Meta Pixel (formerly Facebook Pixel). The Meta Pixel is a piece of code that helps us measure the effectiveness of our advertising by tracking actions people take on our website. When you visit syntraprotocol.com, the Meta Pixel may collect information about your visit — including pages you view, actions you take (such as completing a quiz or making a purchase), and your IP address — and send that data to Meta Platforms, Inc.

This data may be used by Meta to show you advertisements on Facebook, Instagram, and the Meta Audience Network that are relevant to your interests. It may also be used to build audiences of people similar to our visitors ("Lookalike Audiences").

You can opt out of interest-based advertising through Meta's Ad Settings at facebook.com/ads/preferences. You may also opt out of certain data sharing practices through the Digital Advertising Alliance at optout.aboutads.info.

How We Use Your Information

To deliver your purchased digital products
To send protocol delivery emails and purchase receipts
To send SMS messages if you opted in at checkout (you can reply STOP at any time)
To measure and improve our advertising effectiveness through the Meta Pixel
To provide customer support
To comply with legal obligations

Payment Processing

All payment information is processed by Stripe, Inc. We do not store your credit card number, expiration date, or CVV. Stripe's privacy policy governs how your payment data is handled. See stripe.com/privacy.

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

Stripe (payment processing)
Our email service provider (for protocol delivery and communications)
Meta Platforms, Inc. (as described in the Meta Pixel disclosure above)
Law enforcement or government authorities when required by law

Data Retention

We retain your email address and purchase record for as long as necessary to fulfill our obligations and comply with legal requirements. You may request deletion of your data at any time by emailing ivan@syntraprotocol.com.

Your Rights (California Residents)

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:

Know what personal information we collect and how it is used
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

To exercise your rights, email us at ivan@syntraprotocol.com with "Privacy Request" in the subject line.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Cookies

We use cookies and similar tracking technologies to operate our website and enable the Meta Pixel. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

For privacy-related questions, email us at ivan@syntraprotocol.com. We respond to all privacy inquiries personally.